Job Details

  • Managerial/Admin
  • Surrey
  • Posted 2 weeks ago
Job Title: Service Advisor (12 month Fixed Term Contract)
Region: Surrey
Town: Farnham
Salary: Upto £25,000 basic + £3,000 bonus
Job Type: Permanent
Job Reference: J304618

Details

Our client, a well-established dealer group representing a top German brand, is looking for a Service Advisor to join their team on a 12 month fixed term contract with the possibility of the role being made permanent.

The Service Advisor will be the main point of contact for Service Customers, keeping them up to date on the status of work being carried out, pricing any additional requirements notified by the technician and answering any questions regarding technical problems, warranties, services and repairs. Working closely with the Service Manager, Workshop Controller and Technicians, the Service Advisor will demonstrate high levels of professionalism and exceptional service, to both internal and external customers at all times to ensure a positive experience whilst maintaining customer retention. The Service Advisor will have an aptitude for identifying the needs of the customer and opportunities to up sell.

Duties include:
Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
Advise on estimated costs of repairs and work to be undertaken and sell additional products as appropriate to customers’ needs
Advise on timescales and collection arrangements
Produce job cards on in-house computer system
Update customer and vehicle records
Document all warranty work in accordance with manufacturer policy
Preparation and completion of invoices

Requirements for the role:
Previous experience in a Vehicle Service Advisor Role preferred, though not essential
Good IT skills
Excellent Customer Service Skills
Ability to up sell
Excellent Communication Skills
Full valid UK driving licence

Why should you consider applying for this job?
Pay: Upto £25,000 basic salary per annum (depending on experience) plus the opportunity to earn approx. £3,000 in bonus per annum
Hours: 47 hours a week, including one Saturday in four
Holidays: 22 days plus Bank Holidays

If you are an experienced Service Advisor looking to work with a premium brand or a individual with similar experience or transferrable skills then we would love to hear from you.

Please apply using the application form or call Sue Dixon at Autotech Recruit to discuss further on 01234 240503.

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