Customer Service Advisor - Greater Manchester - ATR_32212

Are you well-versed in the ins and outs of the automotive world? Do you have a knack for delivering exceptional customer service? If you're an experienced Customer Service Advisor in the motor industry, we want to hear from you!

Our client believes in building relationships with their loyal customers. You don't need to be a car aficionado, but a background in the automotive sector is crucial. Bring your friendly demeanor and passion for helping others, and they'll provide the training you need to thrive.

As a key member of the service reception team, your role will encompass:

• Assisting customers with inquiries and providing tailored advice
• Scheduling MOTs, services, and repairs with precision
• Creating detailed quotations for customer services
• Managing vehicle check-ins and handovers seamlessly
• Coordinating job orders and sourcing the right parts
• Keeping customers updated on their vehicle's progress
• Invoicing for completed work accurately
• Clearly explaining services performed to customers
• Answering phone calls and addressing customer needs
• Processing payments with efficiency
• Handling deliveries and returns with care
• Opening and closing the premises responsibly

What We're Looking For:

• Solid understanding of the motor industry, including vehicles, parts, and mechanics
• Minimum of 3 years in a similar customer service role
• Experience in a customer-facing environment
• Professional, friendly, and approachable attitude
• Enthusiastic and proactive mindset
• Exceptional communication skills
• Eagerness to learn and grow
• Basic computer skills (we'll train you on our systems)
• GCSEs in English and Maths or equivalent
• Full UK Driving License

What's in It for You:

• Basic salary of £27,500
• Clear pathways for career progression
• 40 hours per week plus 1 in 4 Saturdays (4 hours)
• 28 days of holiday (including 8 bank holidays)
• Company pension plan
• Comprehensive training and dedicated mentorship
• Free on-site parking for your convenience
• Opportunities for overtime
• Uniform provided to represent thier brand
• Fun company social events throughout the year

Our client were awarded Family Business of the Year 2021', and have been a pillar of the community since 1980. Located conveniently at junction 1 of the M60, they are an authorized Bosch Car Service Centre that offers MOTs, servicing, and repairs for all makes and models, with expertise in Mercedes-Benz, BMW, Land Rover, and Jaguar.
Their reputation is built on their commitment to quality service and ensuring their customers feel safe and valued on the road. With a 97% 5-star customer rating, they take pride in their work and the relationships they build.

If you're ready to elevate your career and make a meaningful impact, apply today and become part of our client's dedicated team!