Service Advisor - West Sussex - ATR_33207

Job Summary
We are seeking a knowledgeable and customer-focused Service Advisor to join our client's team. The ideal candidate will possess strong mechanical knowledge and exceptional customer service skills to effectively communicate with clients regarding their vehicle needs. As a Service Advisor, you will play a vital role in enhancing customer satisfaction and driving service sales through upselling and providing accurate information about services.

Responsibilities

• Greet customers promptly and professionally upon their arrival.
• Assess customer needs by asking relevant questions about vehicle issues and service history.
• Provide detailed explanations of recommended services and repairs, ensuring customers understand the benefits.
• Upsell additional services based on customer needs and vehicle condition.
• Schedule service appointments and manage the workflow of the service department.
• Liaise between customers and technicians to ensure clear communication regarding repairs and timelines.
• Maintain accurate records of customer interactions, services performed, and follow-up actions required.

Qualifications

• Proven experience in a customer service role, preferably within the automotive industry.
• Strong mechanical knowledge to effectively discuss vehicle issues with customers.
• Excellent communication skills, both verbal and written, with an emphasis on active listening.
• Ability to handle cash transactions responsibly with attention to detail.
• Experience in upselling products or services is advantageous.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• A positive attitude with a commitment to providing exceptional customer service.

Join our team as a Service Advisor and contribute to delivering outstanding service while building lasting relationships with our customers.