In the latest ‘Autotech Talk’ interview, our CEO Gavin White speaks to Jack Allman, CEO of Auto Service Finance, on the digital revolution which could alter the landscape of the automotive aftermarket.
As garages ease out of the coronavirus lockdown, Jack discusses the alternative payment options available to the automotive aftermarket, which could help increase revenue streams and provide safe, non-contact payment solutions for customers.
With 51% of the UK’s automotive industry’s top 100 dealers already implementing digital finance options, Jack predicts how FinTech will dilute the divide between independent garages and dealer groups and filter through the entire aftermarket as the industry looks for alternative solutions to limit customer contact.
While internet retailers have become increasingly innovative in capturing consumer attention, Jack provides tips and strategies on how the automotive aftermarket, and in particular independent garages, could adopt new measures to maximise their offering and retain customers. From the inevitable elimination of paper job cards to digital payments – Covid-19 will likely reframe the traditional cultures adopted by the motor trade, and propel many garage owners to assume new approaches, which have been circulating within the industry for some time.
As AI and digitalisation have re-shaped the manufacturing side of the automotive industry, and cars become increasingly connected, digitalisation will inevitably seep into all areas of the automotive industry and garages can not afford to be left behind.
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