Technical Claims Advisor
LOCATION // Harlow
COUNTY // Essex
JOB REF // ATR19000
rate // £24,000 - £28,000 per annum
TYPE // Permanent
Our client provides insurance products and dealer warranties to vehicle manufacturers and retailers of all types and sizes throughout the UK, Europe and globally. They are looking for a Technical Claims Advisor to join them on a permanent basis.
The main purpose of the role is to properly qualify claims and ensure accurate and speedy claims resolution giving proper regard to company procedures, insured liabilities and customer sensitivities.
To guide claimants through the relevant claims process giving proper advice regarding suitable repairers and relevant liabilities.
Responsibilities and duties:
Provide accurate claims advice across a variety of products
Resolve claims across a variety of platforms, telephone, fax, email and online
Understanding various customers' requirements and working with them to ensure they are properly dealt with
Maintain company service levels
Provide support to the Sales team by providing accurate and timely information
Provide professional and friendly service
Produce reports/spreadsheets on claims issues/queries on request
Arrange vehicle assessments
Other reasonable duties as required
Knowledge/experience/qualifications required for this role:
Formal qualification in motor vehicle repair or equivalent experience in a motor repair workshop environment
Basic knowledge of PC skills
A background in insurance product administration and claim resolution is preferred but not essential
A high level of literacy and numeracy
Good written and oral communication skills the ability to discuss the workings of the modern motor vehicle
Ability to work effectively under pressure both within a team or on own initiative
Good planning and organizing skills with the ability to prioritise
Why should you consider applying for this job?
Salary of £24,000 - £28,000 (depending on experience)
Hours: Monday to Friday 09:00 17:30 / Saturdays 09:00 13:00 (1 in 3)
20 days annual leave + statutory Bank Holidays (gain 1 extra day for every year of service up to 25 days + statutory Bank Holidays)
If you are interested in this vacancy or would like more details, please apply via the website or call 01234 240 503.