Service Advisor - West Yorkshire - ATR_35784

Our client are an established Ford dealership located between Leeds and York selling new and used Fords, although they service and MOT all makes of vehicles. They are a family run business and their workshop is a thriving, busy, and challenging environment and they are looking for a Service Advisor to join their successful team on a permanent basis.

Key responsibilities:

• Undertake service reception activities including job quoting, vehicle bookings, diary management, customer data capture, vehicle electronic health checks, invoicing, and all other related activities
• Meeting and greeting customers on Service Reception
• Responding to customer’s technical queries in a manner that is easily understood
• Liaising with customers to report on vehicles and gain authority for any additional work that may need carrying out
• Ensuring all customer facing service documentation is completed accurately and in line with manufacturer guidelines and standards
• Assisting with local customer vehicle collection & deliveries where required
• Assisting and providing cover in the Parts department with parts ordering, stock management, parts sales, and invoicing
• Maintain effective liaison with sales and workshop teams

This is very hands-on role and the successful applicant will:

• Have previous experience in a Service Advisor role in a franchise dealership
• environment
• Have good mechanical awareness and understanding of cars and parts
• Be enthusiastic, friendly, and helpful
• Listen effectively and communicate confidently and clearly
• Approach every situation with a desire to understand and deliver
• Be flexible and enjoy working quickly and accurately in a fast-paced team
• environment
• Be honest with high levels of integrity

The details:
Up to £29,000 basic salary (depending on experience)
Monday to Friday 8am - 5pm
2 in 3 Saturdays on a rota basis 8am - 12pm
Occasional overtime available
22 days holiday + bank holidays
Company pension scheme