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Service Advisor - East London - ATR19425

Service Advisor

JOB DETAILS

Service Advisor

LOCATION // East London

COUNTY // East London

JOB REF // ATR19425

rate // £23,100 - £23,100 per annum

TYPE // Permanent

We are currently recruiting for a Service Advisor in East London. Our client has over 50 sites across London, Essex, Hertfordshire, Bedfordshire and Cambridgeshire where they work on behalf of the industry's biggest manufacturers. Both private and business customers are served from each of their locations, and no matter who walks through our doors they strive to leave them feeling fully supported and rewarded. They do this by providing generous offers and a wide range of vehicle choice alongside their excellent customer service. Award-winning guidance and real value are at the heart of what we do, and you can benefit from both today.

Responsibilities and duties:

Promote good customer relations.
Ensure customers' instructions or requirements are recorded and carried out.
To sell available labour and services.
Greet all customers cheerfully and attend to their requirements promptly.
Obtain and record full customer/vehicle details and accurate description of work to be carried out.
To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
To inform customers of any delay in completion (Complying with the Company Pledge)
Inform customers of any work which it has not been possible to carry out and arrange future appointment for completion.
Prepare both cash and account invoices.
Deal with customer queries and complaints.
Liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.

Knowledge/experience/qualifications required for this role:

5+ years of experience of working in a customer-facing role, ideally in the automotive industry.
Previous experience of working in the automotive industry in some capacity to give you the confidence to talk about cars with our customers.
Ability to thrive in a team environment.
Ability to work under time pressure to meet client deadlines.
Well organised with good attention-to-detail
IT and PC literate to an intermediate level

Why should you consider applying for this job?

Salary of £23,100 + commission
Hours: Monday to Friday 08:00 17:30 / Saturdays 08:30 13:00
20 days annual leave + statutory Bank Holidays
Company Pension
Commission

If you are interested in this vacancy or would like more details, please apply via our website or contact Sam Toye on 01234 240 503.

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https://autotechrecruit.co.uk/ben-thompson/

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