Service Advisor - West Sussex - ATR_30040

Autotech Recruit are looking for an experienced Automotive Service Advisor to join their client, one of the UK's largest car dealer groups representing 23 of the world's most popular and celebrated car, van, truck and motorbike manufacturers. Our client has 141 dealerships situated across 34 UK counties.

The role:

As a Service Advisor, you play a vital role in the dealership, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Full training is provided, so you don't need to have worked in a car dealership before. Your first couple of weeks will include a tailored induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.
?
Who you are:

• Minimum 1 year Automotive Service Advisor experience is essential

• You will be passionate about the customer journey and giving a great customer experience

• You are comfortable working to deadlines and managing customer expectations with regular communication and updates

• You will have strong attention to detail and organised as you will manage your own customer base and workload

• Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary

• Tech savvy, ideally having used CRM systems in the past

What you'll do:

• Establish and manage the customer relationship ahead of their booking, greeting them on arrival

• Supporting the customer's experience through their Marshall journey in a positive and proactive manner

• Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes

• Complete all administration duties linked to the customer in an accurate and sympathetic manner

• Proactively supporting the customer with future requirements
• Working as part of a team to drive outstanding customer service and retention

Details:

Basic salary of £27,000 per annum

Bonus scheme (£36,000 OTE)

Monday - Friday 8am - 6pm

1 in 2 Saturdays 8.30am - 1pm

25 days holiday + B/H

If you are interested in this role, please apply online or send your CV to leonnie.bergin@autotechrecruit.co.uk