Service Advisor - Surrey - ATR_32971

Service Advisor

JOB DETAILS

Service Advisor

LOCATION // Chertsey

COUNTY // Surrey

JOB REF // ATR_32971

rate // £26,000 - £30,000 per annum

TYPE // Permanent

Job Summary
We are seeking a knowledgeable and customer-focused Service Advisor to join our team. The ideal candidate will possess strong mechanical knowledge and exceptional customer service skills to effectively communicate with clients regarding their vehicle needs. As a Service Advisor, you will play a vital role in enhancing customer satisfaction and driving service sales through upselling and providing accurate information about services.
Responsibilities

  • Greet customers promptly and professionally upon their arrival.
  • Assess customer needs by asking relevant questions about vehicle issues and service history.
  • Provide detailed explanations of recommended services and repairs, ensuring customers understand the benefits.
  • Upsell additional services based on customer needs and vehicle condition.
  • Schedule service appointments and manage the workflow of the service department.
  • Liaise between customers and technicians to ensure clear communication regarding repairs and timelines.
  • Maintain accurate records of customer interactions, services performed, and follow-up actions required.

Qualifications

  • Proven experience in a customer service role, preferably within the automotive industry.
  • Strong mechanical knowledge to effectively discuss vehicle issues with customers.
  • Excellent communication skills, both verbal and written, with an emphasis on active listening.
  • Ability to handle cash transactions responsibly with attention to detail.
  • Experience in upselling products or services is advantageous.
  • Strong organisational skills with the ability to manage multiple tasks simultaneously.
  • A positive attitude with a commitment to providing exceptional customer service.

Join our team as a Service Advisor and contribute to delivering outstanding service while building lasting relationships with our customers.

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https://autotechrecruit.co.uk/about-us/autotech-recruit-stuart-graham/

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