Service Advisor - Surrey - ATR_32971

Job Summary
We are seeking a knowledgeable and customer-focused Service Advisor to join our team. The ideal candidate will possess strong mechanical knowledge and exceptional customer service skills to effectively communicate with clients regarding their vehicle needs. As a Service Advisor, you will play a vital role in enhancing customer satisfaction and driving service sales through upselling and providing accurate information about services.
Responsibilities

• Greet customers promptly and professionally upon their arrival.
• Assess customer needs by asking relevant questions about vehicle issues and service history.
• Provide detailed explanations of recommended services and repairs, ensuring customers understand the benefits.
• Upsell additional services based on customer needs and vehicle condition.
• Schedule service appointments and manage the workflow of the service department.
• Liaise between customers and technicians to ensure clear communication regarding repairs and timelines.
• Maintain accurate records of customer interactions, services performed, and follow-up actions required.

Qualifications

• Proven experience in a customer service role, preferably within the automotive industry.
• Strong mechanical knowledge to effectively discuss vehicle issues with customers.
• Excellent communication skills, both verbal and written, with an emphasis on active listening.
• Ability to handle cash transactions responsibly with attention to detail.
• Experience in upselling products or services is advantageous.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• A positive attitude with a commitment to providing exceptional customer service.

Join our team as a Service Advisor and contribute to delivering outstanding service while building lasting relationships with our customers.