Service Advisor - East Sussex - ATR_30609

Service Advisor

JOB DETAILS

Service Advisor

LOCATION // Brighton and Hove

COUNTY // East Sussex

JOB REF // ATR_30609

rate // Up to £28080 per annum

TYPE // Permanent

Autotech Recruit are on the search for an experienced Automotive Service Advisor to join our client on a permanent basis at their Brighton site. Our client is one of the most dependable car dealer groups in the South East and they offer a large stock of new and used vehicles at 18 locations across Sussex and Kent. They provide high quality service to all of their customers, as well as delivering unbeatable servicing offers at the manufacturer approved service centers across the South East.

This is an exciting opportunity where you will be the main contact for the customer from initial meeting to completion and handing back of the vehicle. You will be responsible for liaising with the customer regarding the work to be undertaken on their vehicle and keeping them informed of the progress.

You will need to be comfortable and confident when professionally resolving any issues that may arise, managing customer and business expectations. Successful applicants will have at least 1 years’ experience working as a service advisor or similar customer service role. Experience with Kerridge and Pinnacle systems (or other equivalent system) would be ideal. You will need to hold a Full UK driving licence and have access to your own vehicle.

Key responsibilities:

• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Vehicle Service Department
• Checking the vehicle onto site, allocating and checking out a loan vehicle, entering work onto the dealer management system
• Managing progress of all jobs and liaising with the customer during progression of work and advising on technical queries/issues
• The ability to work independently with a proactive approach
• Customer focus, relationship maintenance and communication skills are of paramount importance in this role.
• Ensure that customers are aware of all products and services available, including additional options, service plans, warranties

The detail:

• Up to £28,000 basic annual salary (depending on experience) £36k OTE
• Monday to Friday 8am - 6pm
• 1 in 4 Saturdays 8:30am - 12:30pm

If you are interested in this role, apply online or email your CV to applications@autotechrecruit.co.uk quoting job ref: ATR_30609

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https://autotechrecruit.co.uk/about-us/autotech-group-faye-drage-2/

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