Technical Support Specialist
LOCATION // Corby
COUNTY // Northamptonshire
JOB REF // ATR_10291
rate // £22,500 - £27,500 per annum
TYPE // Permanent
This fantastic team are currently looking for a Technical Support Specialist to join them at their site in Corby.
Your mechanical expertise, excellent communication skills and the ability to develop influential stakeholder relationships you will play an important role in delivering exceptional customer experiences whilst optimising commercial outcomes and operational efficiency.
In return for your skills, enthusiasm and commitment you'll have the opportunity to work at one of the UK's most exciting start-ups, helping us to delight customers every single day in a job that's full of energy and purpose.
What you'll be doing:
Ensure the right first-time repair methodology is applied to mechanical failures in pre/post sale vehicles
Actively manage the cost of any pre/post sale repair through benchmarking & negotiation
Develop strong relationships with the supply chain to actively manage SLA performance & downtime
Build strong relationships with key internal stakeholders, specifically Customer Services & Logistics
Work cross functionally to develop processes that will improve customer experience and reduce post sale rectification activities
Skills and Experience Required:
Experienced technician who has worked across a number of OEM brands
Highly customer focussed
Organised & structured to be able to plan the working day and reprioritise and work under pressure in a fast moving, ever-changing environment
Great communication skills, both written & oral. Able to engage and influence.
Flexibility to work various hours on shift rota basis, including weekends and evenings
Our client offers a salary up to £27,500 (depending on experience) with a range of benefits including 25 days holiday, healthcare, pension, staff discount, bike-to-work, Season Ticket Loan, Birthday day off, free breakfast and snacks, fresh fruit, training and development opportunities. All employees are also eligible for participation in the company's share issue scheme.