Workshop Controller
Location: Melton Mowbray
Salary: £32,000 basic + OTE up to £45,000 per annum (depending on experience)
Hours: Monday–Friday: 8:00 am – 6:00 pm, Saturday (1 in 3): 8:30 am – 1:00 pm
About the Employer
Join a well-established, family-run automotive business with over 35 years of success. Operating from a large, modern site, the company represents leading brands and offers a wide range of new and used vehicles. With authorised repairer status for multiple manufacturers, this is an exciting opportunity to become part of a high-performing Aftersales team.
The Role
As a Workshop Controller, you’ll play a key role in ensuring the smooth and efficient operation of the workshop while delivering exceptional customer service. Your responsibilities will include:
- Managing workshop resources to achieve financial and operational targets without compromising quality.
- Ensuring clear communication between the workshop and front-of-house teams.
- Leading, coaching, and developing technicians to improve performance and behaviours.
- Handling customer complaints and workshop returns professionally.
- Supervising workflow to maximise productivity, efficiency, and utilisation.
- Maintaining Health & Safety standards and a clean working environment.
- Driving a culture of high performance and outstanding customer service.
What We’re Looking For
- Previous experience in a main-dealer workshop as a Workshop Controller or Assistant Service Manager.
- Strong technical understanding to manage and support a team of technicians.
- Customer-focused approach with a commitment to exceeding expectations.
- NVQ Level 3 in Motor Vehicle Maintenance & Repair (advantageous but not essential).
- Excellent organisational skills and a logical, methodical approach.
- Strong communication, interpersonal, and influencing skills.
Benefits
- Competitive salary: £32,000 basic + OTE up to £45,000
- Staff discount
- Travel allowance for candidates within 7.5 miles of the dealership
Ready to take the next step in your career? Apply today and join a team that values expertise, customer service, and professional growth!
AP2