Automotive Service Manager
Location: Sligo, Ireland
Salary: €58,000 + up to 5% bonus
Job Type: Full-time, Permanent
Autotech Recruit are working with a leading organisation within the automotive sector that is currently going through an exciting period of growth and transformation. They are looking to appoint an experienced Service Manager at their new SMR site which is due to open early September, to join their Technical Services team and play a key role in delivering an exceptional customer experience.
Reporting into the Technical Service Operations Manager, this is a hands-on leadership role suited to a driven, adaptable and customer-focused professional who thrives in a fast-paced, evolving environment.
Key Responsibilities:
- Lead and oversee the day-to-day operations of a busy workshop
- Drive high standards of customer service, ensuring all KPIs and targets are achieved
- Maximise team productivity and operational efficiency
- Manage and support technicians to maintain outstanding service quality
- Monitor performance, analyse results and implement continuous improvements
- Handle customer queries and complaints effectively and professionally
- Ensure full compliance with health & safety standards
About You:
- Previous experience in a Service Manager or similar leadership role (desirable)
- Strong leadership, communication and people management skills
- Solid understanding of the motor trade and aftersales operations
- Customer-focused mindset with a passion for delivering excellence
- Ability to perform under pressure and manage competing priorities
- Full, clean driving licence
Key Skills & Attributes:
- Confident communicator with the ability to build relationships at all levels
- Positive, proactive attitude with strong energy and drive
- Highly organised with excellent time management skills
- Resilient and adaptable in a fast-changing environment
- Strong problem-solving ability with a proactive approach
- Detail-oriented with good analytical skills
- Self-starter who can work independently and collaboratively
- Committed to continuous personal and professional development
Benefits:
- Company vehicle
- Bonus up to 5% annually
- 23 days annual leave + 2 company days
- Pension (increasing to 5% employer contribution post-probation)
- Employee assistance programme
- Staff discounts
- Company events
- On-site parking
- Sick pay
If you’re an experienced Service Manager looking for your next challenge in a growing and dynamic organisation, apply now or send your CV to leonnie.bergin@autotechrecruit.co.uk
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