Location: Southampton, Hampshire
Hours: Full Time
Salary: £28,000 (Up to £35,000 OTE)
Our client, a well-established and highly respected automotive retailer, is seeking an experienced Service Advisor to join their successful Aftersales team. This is an excellent opportunity for a customer-focused professional looking to develop their career within a supportive dealership environment that values teamwork, employee development, and exceptional customer service.
Previous Pinnacle experience is essential.
The Role As a Service Advisor, you will be the main point of contact for customers throughout their service and repair journey, ensuring an outstanding customer experience while supporting the efficient operation of the workshop.
Key Responsibilities
- Welcoming customers and managing their service experience from arrival through to vehicle collection
- Booking vehicles in for servicing, maintenance, repairs, and MOTs
- Liaising with Technicians, Workshop Control, and the Parts department to coordinate repair work
- Providing customers with clear and timely updates regarding vehicle progress and repair costs
- Preparing estimates and obtaining authorisation for additional work where required
- Promoting and upselling additional products, services, and aftersales opportunities
- Managing customer queries and resolving concerns professionally and effectively
- Maintaining accurate customer and vehicle records using Pinnacle
- Ensuring all documentation and processes are completed to manufacturer and dealership standards
- Delivering exceptional customer service and achieving customer satisfaction targets
About You The successful candidate will have:
- Previous experience as a Service Advisor within a franchised dealership environment
- Strong working knowledge of Pinnacle (essential)
- Excellent communication and interpersonal skills
- A customer-first approach with a genuine passion for delivering outstanding service
- Proven ability to manage a busy workload and prioritise effectively
- Strong administrative and organisational skills
- Experience upselling additional products and services
- High levels of attention to detail and accuracy
- A positive, proactive, and professional attitude
- The ability to build strong relationships with customers and colleagues alike
- A full UK driving licence
What’s on Offer
- Permanent, full-time employment
- Competitive basic salary plus bonus opportunity
- A friendly and supportive working environment
- Ongoing training and professional development
- Career progression opportunities within a successful dealership group
- Modern facilities and a collaborative team culture
- Work-life balance with only 4 Saturdays per year required
If you’re an experienced Service Advisor with Pinnacle experience who is looking to join a business that genuinely values its employees and provides an excellent working environment, we’d love to hear from you.
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